Terms & Conditions

Last Updated: February 28, 2026

Welcome to Family Cart. By accessing and using our website (familycart.pk), you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. General Terms

By using this website, you confirm that you are at least 18 years of age or have the consent of a parent or guardian. Family Cart reserves the right to modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Product Information

We strive to provide accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions, images, pricing, or other content on this site is accurate, complete, reliable, current, or error-free. If a product offered by Family Cart is not as described, your sole remedy is to return it in unused condition.

3. Pricing and Payment

All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. We reserve the right to modify prices at any time. We accept various payment methods as displayed at checkout. All transactions are secure and encrypted.

4. Orders and Order Acceptance

Placing an order on our website constitutes an offer to purchase. We reserve the right to accept or decline any order for any reason. After placing an order, you will receive an email/SMS confirmation. This confirmation does not constitute acceptance of your order; it is simply confirmation that we have received it. We reserve the right to cancel orders due to product unavailability, pricing errors, or suspected fraudulent activity.

5. Shipping and Delivery

We ship to locations across Pakistan from our warehouses in Peshawar, Islamabad, Karachi, and Lahore. Delivery times may vary depending on your location. While we make every effort to deliver within the estimated timeframe (6-8 days business days), Family Cart is not responsible for delays caused by courier services, natural disasters, or other circumstances beyond our control.

6. Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible products within the specified return period as outlined in our Return Policy. Products must be unused, in original packaging, and in resalable condition. Refunds will be processed to the original payment method within a reasonable timeframe after we receive and inspect the returned item.

7. User Accounts

When you create an account with us, you are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Family Cart or its content suppliers and is protected by Pakistani and international copyright laws. You may not reproduce, distribute, or create derivative works from any content without our express written permission.

9. Limitation of Liability

Family Cart shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products, even if we have been advised of the possibility of such damages. Our total liability shall not exceed the amount paid by you for the product in question.

10. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Prohibited Activities

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair our services. Prohibited activities include but are not limited to: attempting to gain unauthorized access, transmitting viruses or malicious code, engaging in fraudulent activities, or violating any applicable laws.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

13. Contact Information

If you have any questions about these Terms & Conditions, please contact us through our customer support channels available on our website.

By using Family Cart, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.