Privacy Policy

Last Updated: February 28, 2026

At Family Cart, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (familycart.pk) and make purchases from our online store.

1. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Create an account on our website
Place an order
Subscribe to our newsletter
Contact our customer support
Participate in surveys or promotions

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

IP address and browser type
Operating system and device information
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Processing and fulfilling your orders
Communicating with you about your orders, account, and customer service inquiries
Sending promotional emails and marketing communications (with your consent)
Improving our website, products, and services
Preventing fraud and enhancing security
Complying with legal obligations
Analyzing website usage and customer behavior to improve user experience

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

Courier and Shipping Partners

We share necessary delivery information with our courier partners in Peshawar, Islamabad, Karachi, Lahore, and other locations to ensure successful delivery of your orders.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing systems
Regular security audits and updates
Restricted access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your data.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, but disabling cookies may affect certain features of our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you
Correction: You can update or correct your personal information through your account settings
Deletion: You can request deletion of your personal information, subject to legal obligations
Opt-Out: You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails
Data Portability: You can request a copy of your data in a portable format

To exercise these rights, please contact us through our customer support channels.

7. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

Our customer support channels available on our website
Email or phone as provided on our Contact page

We are available 24/7 to address your privacy concerns and ensure your information is protected.

By using Family Cart, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.